STAR Performance Plan
Terms and Conditions
TVTI’s STAR Performance Plan contracts will become active on the date purchased or the last scheduled day of the original system installation, whichever comes last.
By opting in for TVTI’s STAR Plan and Monitoring, you hereby authorize TVTI on an automatic basis annually to:
1. Renew your TVTI STAR Performance Plan and Monitoring contract
2. Charge the applicable service and monitoring fees of $399 to the credit card that you place on file.
*Fees are subject to change.
*Payments may be processed up to 10 business days before the contract renewal is due.
*Once a contract payment is processed, the contract will be locked in for the remainder of the annual term and is unrefundable.
*You may cancel future renewals at any time.
*Service available until 8pm daily. Please allow up to 1 hour for a response, depending on traffic volume.
*Ability of remote troubleshooting dependent on equipment in system. If remote troubleshooting is unsuccessful, an appointment can be scheduled on the next business day for the standard labor rate or on weekends for 1.5x the standard labor rate if availability exists.
*Service not available on New Year’s Day, Memorial Day, 4th of July, Labor Day, Thanksgiving, or Christmas. All requests on these days will be responded to the following day.